Refund Process
REFUND PROCESS:
- Refunds are issued to the original form of payment once we receive and process your return.
- Original shipping fees are non-refundable, and customers are responsible for the cost of return shipping.
- We recommend using a trackable shipping service, as we are not responsible for returns that do not arrive at our facility.
**We reserve the right to refuse or restrict our refund policy based on our discretion if abuse of the policy is suspected. This is to ensure fairness and integrity for all our customers.**
HOW TO INITIATE A RETURN:
To start a return please contact our customer support team at returns@drinkhappysoul.com with your order number and reason for the return. We’re happy to guide you through the process.